Refund Policy

Last updated: April 5, 2026

This refund policy applies to all services and digital products provided by Signary across our three entities:

株式会社SIGNARY Tokyo, Japan inquiry@signary.jp

Signary Co.,Ltd. Bangkok, Thailand inquiry@signary.co

Signary OÜ Tallinn, Estonia inquiry@signary.eu

1. Studio Subscriptions

Studio subscription plans are billed monthly. Since design work begins immediately upon subscription, we do not offer refunds for the current billing period. You may cancel or pause your subscription at any time — cancellation takes effect at the end of the current billing cycle, and you will retain access to all deliverables produced during your subscription.

2. Project-Based Services

For fixed-scope project engagements:

Before work begins: A full refund of any deposit paid is available if cancelled within 7 days of agreement signing and before any design work has commenced.
Work in progress: If a project is cancelled after work has begun, fees for completed milestones or phases are non-refundable. Any unused portion of advance payments will be refunded.
Completed work: Delivered and approved work is non-refundable.

3. Apps and Digital Products

For software applications and digital tools sold by Signary:

One-time purchases: Due to the nature of digital goods, all sales are final once the product has been delivered or access has been granted. Refunds may be considered within 14 days of purchase if the product is materially defective or does not function as described.
App subscriptions: You may cancel at any time. Cancellation takes effect at the end of the current billing period. No partial refunds are provided for unused time within a billing cycle.
Purchases via Paddle: For transactions where Paddle acts as Merchant of Record, refund requests are processed through Paddle in accordance with their refund policies and applicable consumer protection laws.

4. Free Consultation

Our initial consultation and North Star Workbook are provided free of charge with no obligation.

5. Satisfaction Guarantee

We are committed to delivering work that meets the agreed-upon scope and quality standards. If you are unsatisfied with a deliverable, we will work with you through our revision process to address your concerns at no additional cost, within the revision rounds included in your plan.

6. EU Consumer Rights

If you are a consumer in the European Union served by Signary OÜ, you have the right to withdraw from a contract within 14 days of purchase without giving a reason, in accordance with EU consumer protection law. However, by requesting that design work begins within the withdrawal period, you acknowledge that the right of withdrawal may be waived for services already rendered. For digital products delivered immediately, you agree that the withdrawal right is waived upon delivery of the product.

7. Disputes

If you believe a refund is warranted outside of these terms, please contact the entity serving your region. We will review each case individually and work toward a fair resolution.