Refund Policy — NoPeek

Last updated: April 5, 2026

This refund policy applies to NoPeek, published by Signary OÜ (Tallinn, Estonia).

1. Free Trial

NoPeek offers a 14-day free trial with full access to all features. No payment is required during the trial. After the trial, core features remain free — you only pay if you choose to unlock premium features.

2. Mac App Store Purchases

If you purchased NoPeek through the Mac App Store, refund requests are handled by Apple. You can request a refund through Apple's Report a Problem page within 14 days of purchase.

3. Direct Purchases via Paddle

For purchases made through Paddle (our Merchant of Record for direct sales):

  • Within 14 days of purchase: You may request a full refund if the application does not function as described or is materially defective. Contact us at inquiry@signary.eu with your order number.
  • After 14 days: Refunds are considered on a case-by-case basis for technical issues that prevent the app from functioning.

Paddle processes refunds in accordance with their policies and applicable consumer protection laws.

4. EU Consumer Rights

If you are a consumer in the European Union, you have the right to withdraw from a digital purchase within 14 days without giving a reason, in accordance with EU consumer protection law. However, by downloading and using the application during the withdrawal period, you acknowledge that the right of withdrawal may be waived for digital content that has been fully delivered.

5. What Is Not Refundable

  • Dissatisfaction with detection accuracy due to environmental factors (lighting, camera angle, etc.) — these are not defects
  • Incompatibility with hardware that does not meet the stated system requirements (macOS 14+, front-facing camera)
  • Failure to use the free trial before purchasing

6. Technical Support

Before requesting a refund, we encourage you to reach out for technical support. Many issues can be resolved through settings adjustments or troubleshooting. Contact us at inquiry@signary.eu.

7. Contact

For refund requests or questions about this policy: